Drops Community

How to get help here


Having trouble with Drops? We’re sorry to hear that’s the case.

Please, check out our FAQ and search the Troubleshooting section first to see if there’s already a suggestion or a solution shared for your problem. (The Search function is on the top right.)

If you still have a question, post a new topic, sharing the following details:

  • Description of the problem
  • Screenshots or screencast (if possible), so we can see exactly what you see
  • Drops app (Drops: Learn Korean, Japanese, Chinese language or Drops: Learn 31 new languages or a language specific Drops app) and version number (from the bottom of the Profile menu)
  • Device type
  • Operating system version

The Drops team monitors the forum and come here to help, but fellow Drops users might have troubleshooting tips, too. The more details you share, the better we’ll be able to help.

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