Drops Community

Progress is lost


#1

I got a new phone logged in to drops it then says I have my premium account and my progress is restored. But I have no progress restored…


#2

Hi,

Thanks for playing Drops! We’re sorry for any glitch and inconvenience!

Make sure you have the latest version of Drops installed, and you are logged in to the app with email, Facebook or Google.

If you still have trouble, please send us a message with more details (and screenshots if possible) about what happened, from the app’s Help section! It could help our investigation and troubleshooting process!

We appreciate your cooperation and patience!

Cheers,

Gina
@ The Drops Support Team


pinned #3

pinned #4

#5

Hello,

I have the same issue. I started with drops on my tablet and now wanted to add it to my phone too. It says purchases are restored and progress too.
But it only shows 22 words in my statistics.
When I look on my tablet it’s 162.
Been using the app for few days now.
What do I need to do to synchronize my data?


#6

Hi @Toru,

Thanks for playing Drops!

Please, send us a message from the app’s Help section, so we can take a closer look, and assist you further!

Cheers,

Gina
@ The Drops Support Team